Walden BUSI2003 Week 3 Midterm Exam

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Question
1Which of the following statements
concerning service guarantees is false?

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2 A major drawback of a line process is the jumbled ow, which reduces the throughput and eGciency.
Question 3 involve all functional areas along with general management. bottom cut, ared-c t or regular cut. Howmany dierent
combinations of unique end items

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4 approach. In response to a new fashion craze, customers have expressed the
desire to acquire these jeans in three diGerent styles-namely regular, tight-Tt
and relaxed- t styles, with and witho
“stylish” holes, and with one of four cuts for the pants leg:
boot-cut, bell- would this company have to inventory?

Question
5The common Qrst phase of product development focuses on concept development.
Which of the following is not an
activity of concept development?

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6The three primary business functions include:

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7There are key differences between service and manufacturing organizations.
Which of the following is true regarding these di erences?

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8Which of thestudyfollowing statements regarding lean systems is false?

Question
9A work center uses Kanban containers that hold 200 parts. To produce enough
parts to Jll the container, 60 minutes of set up plus run time are needed.
Moving the workstation to the next workstation, waiting time, processing time
at the next work station and return of the empty containers take 120 minutes.
There is an overall demand rate of ten units per minute. Calculate the number of containers needed
for this process?

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10 ______ seeks to eliminate
defects in goods services by preventing and correcting human-generated errors:

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11Pollution prevention, pollution contr l, and recycling are the three major
areas of decision that a ect
environmental impact.

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12 Operations strategy is functional strategy that can drive the business
strategy of the organization.

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13 A lean system is designed to expose errors and get them corrected at the
source.

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14Which of the following statements concerning Quality Function Deployment
(QFD) is false?

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15Which of the following statements concerning the relationship among
corporate, business and functional strategies is correct?

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16 Which of the following is not a lean tenet?

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17 Modular design is a prerequisite to a mass customization process.

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18 Key elements/events that should be monitored in the rm’s external environment include all of the
following except:

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19Which of the following is not one of the Pve classications of product Hows or
forms?

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20Correctly complete the following sentence. Concurrent engineering is:

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21 Lean and lean thinking can be applied to the operations function within an
organization.

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22 The Service ProXt chain indicates how customer satisfaction and loyalty
along with employee satisfaction and loyalty are important to the overall
protability of the servi e industry.

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23 Outsourcing is the export of service activities such as workforce
recruiting, payroll management, and call center functions to other countries.

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24 The four elements comprising a Vrm’s Operations strategy consist of all of
the following

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25 Quality Function Deployment is
also referred to as a house of quality chart.