FTCC MKT223 Chapter 10 Discussion Latest 2020 September

MKT223 Customer ServiceChapter 10 Discussion 

Satisfied Customer-Assessing the Need for Reorgaization at Get Away

Topic:  “Satisfied Customer?” Assessing the Need for Reorgaization at Get Away Face to Face p. 432.

Critical Thinking Questions:

1. What impressions of the travel agency did you have as a result of your initial phone call?

2. How did your office visit effect you?

3.  What will you tell Marsha and Connie about employee professionalism?

4. What customer needs are being overlooked in this scenario?

5.  In what ways can this situation be improved?

Post your opening response to the question early in the assignment period so that others have time to respond to you.

You must respond constructively to at least two other students. More extensive participation will be noted.

For more information about how to participate effectively in a discussion forum, please view the directions in the “How this Course Works” folder in “Course Information.”

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